Terms and Conditions

ANDICARS STANDARD TERMS AND CONDITIONS

1.0  DEFINITIONS

1.1  The service provider” is AndiCars Ltd.

1.2  The “customer” is the person who accepts any offer of service.

1.3  The “passenger” is the person travelling, or, in the case of a group of people, the person named on the booking form.

1.4  The “service” is the transportation service that the service provider and the customer agree.

1.5  The “booking form” is the document which outlines details of the booking and comprises part of the email or paper acknowledgement sent to the customer confirming the service.

1.6  The “booking confirmation” is the email or paper copy sent to confirm the booking.

1.7  The “booking” is the request for transportation from the customer.

1.8  It should be noted that this document outlines the conditions relevant to both local transfers and to executive and airport transfers. This document clearly distinguishes between the two divisions and individual terms can be viewed in their relevant section.

 

EXECUTIVE AND AIRPORT DIVISION TERMS OF SERVICE

2.0  PRICING STRUCTURE

2.1 Prices for the service are published using several communication processes. The service provider works strictly to price matrixes and the master copies are held within their operational headquarters. These prices are available for request. It is the master copies which contain the established current and fixed pricing structures.

2.2 The prices are subject to change without notice except where a pricing structure has been agreed between the service provider and its account customers. These are changed only by negotiation.

2.3 Any changes to the service may result in an alteration to prices. This change will be made to reflect any additional costs incurred by the service provider.

2.4 For long distance travel to UK destinations outside of the service provider’s operational area, the customer is required to contact AndiCars Ltd for a quotation and estimate of the cost. The price in the first instance will be communicated as an estimate and should not be interpreted as a fixed price until the booking has been confirmed in writing.

2.5 Any estimation obtained via the fare calculator on the AndiCars website (www.andicars.com) may be subject to amendment. Results on are only an estimation and will not be treated as a quotation by staff. This should not be interpreted as a fixed price until the booking has been confirmed in writing.

2.6 Special rates apply on public and bank holidays. The customer must contact the service provider for details of these rates that are applicable at the time of booking and could be subject to change.

3.0 BOOKING METHODS AND CONFIRMATION

3.1 All airport transfer requests must be made by telephone, email, fax or via the enquiry form on the AndiCars website.

3.2 At the time of booking, the customer must supply all information required and requested by the service provider. It is important that if the customer has special requirements appertaining to them personally, then these should be discussed with the service provider and agreed at the time of booking.

3.3 When bookings are made by telephone, the operator will repeat back the details given to them before the booking is confirmed. It is the customer’s responsibility to listen carefully and report back any inaccuracies.

3.4 Booking confirmation will be sent via email to the customer to the email address given at the time of booking. It is the customer’s responsibility to contact AndiCars if they have not received the booking confirmation within 24 hours.

3.5 It is the customer’s obligation and responsibility to check the details on the booking confirmation and report back any errors. The service provider will not be responsible for any errors that occur as a result of the confirmation not being checked.

3.6 The service provider will not be responsible for any errors in information provided by the customer. It should be noted that all telephone conversations between the service provider and the customer using company booking lines are recorded. These recordings could be used to verify the contractual terms agreed in case of disputes between the customer and the service provider.

3.7 The service provider can cancel any booking request prior to confirmation.

3.8 Upon receiving confirmation of any booking made by telephone, fax or email, it will be assumed that the customer has accepted the terms and conditions as published.

4.0 BOOKING FEES AND METHODS OF PAYMENT

4.1 Payment for airport or long distance travel must be made in full prior to the date of travel.

4.2 The service provider does not accept cash payments for this type of travel unless there is a guarantor for the payment or if the cash payment is made in person to the office prior to the date of travel.

4.3 Payment can be made using all major credit and debit cards. Card transactions will incur a £2.50 fee.

4.4 Payment by cheque is acceptable provided that the amount owing has been cleared into the service providers  account prior to the date of travel

4.5 Additional fees such as car parking costs at airports or London congestion charges are built into the journey cost and will not be charged again at the time of travel.

4.6 Corporate account holders are permitted to have invoiced account facilities made available to them. Unless otherwise negotiated and approved by the service provider, payment terms for corporate accounts are fourteen days net.

5.0 CANCELLATIONS, AMENDMENTS AND POSTPONEMENTS

5.1 Cancellations must be advised to the service provider at least 48 hours before the agreed meeting or pick-up time. Bookings cancelled with a minimum of 48 hours notice, will result in a full refund being given to the customer, less any costs incurred by the service provider for credit or debit card transactions.

5.2 Bookings cancelled less than 48 hours prior to the agreed meeting or pick-up time will incur an administration cost of £15.00 plus any costs incurred by the service provider for credit or debit card transactions.

5.3 Bookings cancelled less than 24 hours prior to the agreed meeting or pick-up time will incur half the cost of the journey plus any costs incurred by the service provider for credit or debit card transactions.

5.4 Bookings cancelled less than 12 hours prior to the agreed meeting or pick-up time will incur the full cost of the journey plus any costs incurred by the service provider for credit or debit card transactions.

5.5 A journey is classed as a single trip to or from a destination.

5.6 The service provider may choose or agree to waive the cancellation charges in exceptional circumstances. In such circumstances, the service provider may require proof. The service provider commits to being reasonable and considerate at all times to a customer’s circumstance that has led them to having to make the cancellation.

5.7 Cancellation can be advised either by email, fax and telephone or in person. The time and date will be recorded for the purpose of applying cancellation charges if appropriate.

5.8 The customer may amend any details provided on the booking form or on the booking confirmation. A change in details could incur an alteration to the agreed cost that will be advised by the service provider prior to the changes being finalized. If the service provider is unable to meet the change requirements, it could result in the service being cancelled.

5.9 The service provider commits to being reasonable at all times but excessive or unreasonable amounts of booking amendments may incur admin fees.

5.10  Postponements advised with less than 12 hours before the scheduled meeting or pick-up time may incur a £15.00 administration fee. This will only apply if the driver has not already been dispatched to the job, in which case, postponements would still incur the full cost of the original journey.

6.0  WAITING TIME AND NO SHOW’S

6.1  Waiting time is charged at a standard rate of £0.20 per minute (£12.00 per hour) for a car.

6.2  Waiting time is charged at a standard rate of £0.30 per minute (£18.00 per hour) for vehicles licensed to carry over four passengers.

6.3  Waiting time for airport collections is applied from 80 minutes after the plane has landed for customers with hold luggage and 70 minutes after the plane has landed for customers with hand luggage.

6.4  During this time, every effort will be made by the service provider to locate the customer.

6.5 The driver will be authorized to leave the airport after every reasonable effort has been made to locate the customer and cancellation charges will then be applied.

6.6  If the customer is unable to find the driver upon exiting the arrivals hall or seaport, they should, in the first instance, try to make telephone contact with the designated driver. The driver’s phone number will be sent to the passenger via a text message prior to landing. If the customer is unable to make contact with the driver they should phone the service provider using the emergency number provided to them. The service provider will not pay or incur any costs if the passenger fails to follow this procedure. Unless authorized by the service provider, any additional costs incurred by the customer will be their responsibility.

7.0 DURING THE JOURNEY

7.1  The service provider reserves the right to refuse to carry any person who is thought to be under the influence of alcohol or drugs or whose behaviour is considered to pose a threat to other passengers, the driver or the vehicle.

7.2  The lead customer on the booking form will be responsible for behaviour of all passengers in the car.

7.3  In the unlikely event that the vehicle is soiled by any passenger during the journey, the customer will be invoiced £75.00 to cover cleaning costs. The customer will also be liable for any loss of earnings incurred by the driver for the period of time that the vehicle was not fit for use by other customers.

7.4 Eating and drinking in the vehicle is not permitted unless the items have been provided by the service provider.

7.5 Drivers and passengers are not permitted to smoke in a licensed vehicle at any time. This is a strict legal requirement.

7.6 The driver is not allowed to carry more passengers than the legal number stated on the vehicle license plate and will refuse any requests to do so.

8.0 FORCE MAJEURE

8.1 Neither party shall be deemed in breach of the contract or liable to the other for delay or failure to perform its obligations under the contract if the delay or failure results from Force Majeure.

8.2 If a party is affected by Force Majeure then neither party will be entitled to any payment from the other for any costs or expenses incurred as a result.

8.3 The service provider will make every effort to provide a service with minimum inconvenience. However, circumstances beyond the control of the service provider may prevent execution of the service. The following are examples of such circumstances and will be interpreted as Force Majeure:

  • Motor accidents causing traffic delays
  • Restricted vehicular access and road works
  • Exceptional or severe weather conditions
  • Complying with legal requests
  • Ash clouds or any other natural occurrence
  • Industrial action
  • Vandalism or terrorism
  • Delays caused by other customers
  • Extraordinary changes to flight status.

8.4  The service provider will use every reasonable means to ensure that the vehicle(s) arrive at the appointed times stated on the booking form. The service provider, as stated, will not incur any liability or consequential losses whatsoever in the event of any delay due to causes beyond its control.

9.0  DISPUTE

9.1  These terms and conditions shall be construed in accordance with English Law. The customer and the service provider agree to submit to the exclusive jurisdiction of the English courts in respect of any dispute or claim arising out of or in connection with this agreement.

9.2  No condition in this agreement will affect the customers or the service provider’s statutory rights.

9.3  The service provider has a complaints procedure that is compliant to ISO 9001. It is in the interest of the service provider and the customer to exhaust this procedure to a satisfactory conclusion if a dispute arises between both parties.

10.0  CONVEYANCE OF CHILDREN

10.1  UK law states that taxis are exempt from legislation relating to children travelling in a baby seat, child seat or booster. AndiCars provides none of these seats for its private hire vehicles.

10.2  It is the responsibility of the customer to provide the correct equipment for their child’s travel.

10.3  The service provider will store customer’s equipment securely in the office for use on return airport journeys.

11.0  LOST PROPERTY

11.1  Any property found in a vehicle will be returned to the service provider/s management team at their operational headquarters.

11.2  If the customer claims he has left property in a vehicle but the service provider is subsequently unable to locate the property, the service provider accepts no responsibility for the missing property or its replacement.

11.3  If found, it is the customers responsibility to arrange with the service provider for the return and collection of the property.

12.0  MISCELLANEOUS

12.1  It is not AndiCars Ltd’s policy to subcontract work to other service providers or third parties except in extreme circumstances.

12.2  AndiCars Ltd may change or amend any of these terms and conditions at any time by posting the changes online. The customer should review these terms and conditions regularly to ensure that they are aware of any such changes. Note: all existing bookings will be at the rate applicable at the time of booking.

12.3  The service provider will store, process and use all information relating to personal details in accordance with the Data Protection Act 1998.

 

LOCAL DIVISION TERMS OF SERVICE

13.0 PRICING STRUCTURE

13.1  Prices for the service are published using several communication processes. The service provider works strictly to price matrixes and the master copies are held within their operational headquarters. These prices are available for request. It is the master copies which contain the established current and fixed pricing structures.

13.2  The prices are subject to change without notice except where a pricing structure has been agreed between the service provider and its account customers. These are changed only by negotiation.

13.3  Any changes to the service may result in an alteration to prices. This change will be made to reflect any additional costs incurred by the service provider.

13.4  For long distance travel to UK destinations outside of the service provider’s operational area, the customer is required to contact AndiCars Ltd for a quotation and estimate of the cost. The price in the first instance will be communicated as an estimate and should not be interpreted as a fixed price until the booking has been confirmed.

13.5 Any estimation obtained via the fare calculator on the AndiCars website (www.andicars.com) may be subject to amendment. Results on are only an estimation and will not be treated as a quotation by the drivers or the office.

13.6  Special rates apply on public and bank holidays. The customer must contact the service provider for details of these rates that are applicable at the time of booking and could be subject to change.

13.7  An additional £1.00 will be added to all fares between the hours of 00:00 and 04:00.

14.0  BOOKING METHODS

14.1  Booking requests can be made via telephone, e-mail, fax, IVR, the AndiCars smart phone app or using the enquiry form on the AndiCars website.

14.2  At the time of booking, the customer must supply all information required and requested by the service provider. It is important that if the customer has special requirements appertaining to them personally, these should be discussed with the service provider and agreed at the time of booking.

14.3  Upon receiving confirmation of any booking made by via any of the above methods, it will be assumed that the customer has accepted the terms and conditions as published.

15.0  WAITING TIME

15.1  After the driver has arrived at a pick up point, the customer is allowed a grace period of five minutes of free waiting time. After these five minutes has passed, waiting charges will apply.

15.2 Waiting time is charged at a standard rate of £0.20 per minute (£12.00 per hour) for a car.

15.3  Waiting time is charged at a standard rate of £0.30 per minute (£18.00 per hour) for vehicles licensed to carry over four passengers.

15.4  During this time, every effort will be made by the service provider to locate the customer.

15.5  The driver will be authorized to leave the pickup point after every reasonable effort has been made to locate the customer.

15.6  Text notifications or call-backs are available and can be requested at the time of booking. The services will incur a cost by the customer’s phone service provider.

16.0  DURING THE JOURNEY

16.1  The service provider reserves the right to refuse to carry any person who is thought to be under the influence of alcohol or drugs or whose behaviour is considered to pose a threat to other passengers, the driver or the vehicle.

16.2  The lead customer on the booking form will be responsible for behaviour of all passengers in the car.

16.3  In the unlikely event that the vehicle is soiled by any passenger during the journey, the customer will be invoiced £75.00 to cover cleaning costs. The customer will also be liable for any loss of earnings incurred by the driver for the period of time that the vehicle was not fit for use by other customers.

16.4  Eating and drinking in the vehicle is not permitted unless the items have been provided by the service provider.

16.5  Drivers and passengers are not permitted to smoke in a licensed vehicle at any time. This is a strict legal requirement.

16.6  The driver is not allowed to carry more passengers than the legal number stated on the vehicle license plate and will refuse any requests to do so.

17.0  FORCE MAJEURE

17.1 Neither party shall be deemed in breach of the contract or liable to the other for delay or failure to perform its obligations under the contract if the delay or failure results from Force Majeure.

17.2  If a party is affected by Force Majeure then neither party will be entitled to any payment from the other for any costs or expenses incurred as a result.

17.3  The service provider will make every effort to provide a service with minimum inconvenience. However, circumstances beyond the control of the service provider may prevent execution of the service. The following are examples of such circumstances and will be interpreted as Force Majeure:

  • Motor accidents causing traffic delays
  • Restricted vehicular access and road works
  • Exceptional or severe weather conditions
  • Complying with legal requests
  • Ash clouds or any other natural occurrence
  • Industrial action
  • Vandalism or terrorism
  • Delays caused by other customers
  • Extraordinary changes to flight status.

17.4  The service provider will use every reasonable means to ensure that the vehicle(s) arrive at the appointed times stated on the booking form. The service provider, as stated, will not incur any liability or consequential losses whatsoever in the event of any delay due to causes beyond its control.

18.0  DISPUTE

18.1  These terms and conditions shall be construed in accordance with English Law. The customer and the service provider) agree to submit to the exclusive jurisdiction of the English courts in respect of any dispute or claim arising out of or in connection with this agreement.

18.2  No condition in this agreement will affect the customers or the service provider’s statutory rights.

18.3  The service provider has a complaints procedure that is compliant to ISO 9001. It is in the interest of the service provider and the customer to exhaust this procedure to a satisfactory conclusion if a dispute arises between both parties.

19.0  CONVEYANCE OF CHILDREN

19.1  UK law states that taxis are exempt from legislation relating to children traveling in a baby seat, child seat or booster. AndiCars provides none of these seats for its private hire vehicles.

19.2  It is the responsibility of the customer to provide the correct equipment for their child’s travel.

20.0  LOST PROPERTY

20.1 Any property found in a vehicle will be returned to the service provider/s management team at their operational headquarters.

20.2  If the customer claims he has left property in a vehicle but the service provider is subsequently unable to locate the property, the service provider accepts no responsibility for the missing property or its replacement.

20.3  If found, it is the customers responsibility to arrange with the service provider for the return and collection of the property.

21.0  MISCELLANEOUS

21.1  It is not AndiCars Ltd’s policy to subcontract work to other service providers or third parties accept in extreme circumstances.

21.2 AndiCars Ltd may change or amend any of these terms and conditions at any time by posting the changes online. The customer should review these terms and conditions regularly to ensure that they are aware of any such changes. Note: all existing bookings will be at the rate applicable at the time of booking.

21.3  The service provider will store, process and use all information relating to personal details in accordance with the Data Protection Act 1998.

22.0  RESPONSIBILITIES AND LIABILITIES (applicable to all divisions of AndiCars Ltd).

22.1  The service providers contract of conveyance with the customer and the passengers commences at the point the passengers enter the vehicle and all the doors are in a closed position.

22.2  The contract of conveyance terminates at the point all of the passengers have vacated and have physically moved away from the vehicle.

22.3  Whilst the contract of conveyance is valid, passengers are covered by the vehicles motor insurance policy.

22.4  Passengers who request assistance from the driver either to enter the vehicle or to vacate the vehicle do so at their own risk and should be aware that the driver will have no Public Liability Insurance. This is not a legal requirement for drivers.

22.5  It is the passenger’s responsibility to ensure that the driver’s actions are not putting the passenger at risk of injury outside the service provider’s responsibility of conveyance.

22.6  The service provider accepts no responsibility for any damage caused to a passenger’s personal property either when loading or unloading items from the vehicle or during any stage of the journey. All property is conveyed at the passengers own risk and is not covered by any of the service providers insurance policies.

22.7  It is the passenger’s responsibility to refuse any assistance from the driver if they believe that there is a risk to either themselves or their property.

22.8 If a passenger does not refuse the assistance being offered by the driver then the driver is not liable or responsible in any way for any personal injury claims or damage to their property.

22.9 The service provider at all times has to comply with the Data Protection Act 1998. If a dispute arises between a customer, passenger or third party and a driver, it is the responsibility of the customer, passenger or third party to obtain personal contact details directly from the driver. The service provider will only assist with vehicle identification and details if they believe it is a claim that will be related to the vehicle insurance policy. The service provider will not become involved with driver identification if they believe the contract of conveyance has terminated. See sections 22.1 and 22.2 for the definition of the contract of conveyance.

22.10 Drivers are not legally permitted to enter a customer’s personal property even when they are assisting and will deny requests to do so.